Privacy Policy

Last updated: June 2024

1. Introduction

EMS Medical Equipment Trading ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company details provided when you contact us or place an order.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Data: Records of correspondence when you contact us for support or enquiries.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and requests
• Respond to enquiries and provide customer support
• Send product updates, newsletters, and promotional communications (with your consent)
• Improve our website and services
• Comply with applicable legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted service providers who assist in operating our website and services, subject to confidentiality agreements
• Legal and regulatory authorities when required by law
• Business partners with your prior consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

EMS Medical Equipment Trading
Al Barsha First, Dubai, UAE.
Tel: +971 4 238 8381
P.O Box: 871
Email: info@emsmedical.co